222 app Privacy Policy

01

Introduction and Scope

This Privacy Policy applies to all users of the 222 app platform. By using the 222 app website, mobile application, or any related services, you are considered to have automatically accepted the terms of this policy. The purpose of this policy is to clearly inform you how and why your information is collected.

222 app believes that data protection is not merely a legal obligation but a fundamental responsibility toward our users. This policy may be updated from time to time; if changes are made, you will be notified through your registered contact details and a notice will be published on the platform.

To learn about the full terms and conditions governing use of our services — covering everything from account registration to transactions — please read the Terms and Conditions page.

02

Information We Collect

222 app collects two types of information from you: what you provide directly, and what is generated automatically through your use of the platform.

2.1 Information You Provide Directly

During account registration and use of our services, you supply the following information:

Full name, date of birth, and national ID details
Mobile number and email address
Password and security questions
Financial transaction details such as your bKash, Nagad, or Rocket number
Messages and documents you provide in any support requests

2.2 Information Collected Automatically

When you browse or use 222 app, certain information is logged automatically:

IP address and device type
Browser version and operating system
Login time, session duration, and list of features used
Betting history, game participation, and transaction records
Data obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, 222 app may in certain cases verify your identity-related information from trusted third-party services. These third parties are contractually required to comply with our privacy standards.

03

Purpose of Data Use

222 app uses collected information only for specific and legitimate purposes. The table below sets out each purpose and its legal basis:

Purpose	Data Used	Legal Basis
Account creation and identity verification	Name, date of birth, mobile number, national ID	Performance of contract
Processing deposits and withdrawals	Mobile banking number, transaction records	Performance of contract
Fraud and abuse prevention	IP address, device information, login history	Legitimate interest
Providing customer support	Contact information, support messages	Performance of contract
Responsible gaming monitoring	Betting history, game time and amounts	Legitimate interest and legal obligation
Personalised experience and relevant promotions	Game preferences, usage patterns	Consent
Improving platform performance	Log data, cookies	Legitimate interest

If your information is used for purposes beyond those listed above, you will be informed in advance and separate consent will be obtained where required.

04

Data Sharing and Disclosure

222 app does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared with others in the following limited circumstances:

4.1 Service Providers

The minimum necessary information is shared with selected service providers for payment processing, identity verification, cybersecurity, and technical infrastructure maintenance. These providers are contractually bound to comply with 222 app's privacy standards.

4.2 Legal Obligations

If disclosure of information is required to comply with a valid court order, a government authority's investigation, or applicable law, 222 app is obliged to do so. Where legally permitted, an effort will be made to notify the user in advance.

4.3 Business Transfers

If 222 app's business structure changes in the future (such as a merger or acquisition), user information may form part of that process. Even in such cases, the new party will be required to maintain the same privacy standards and users will be given advance notice.

05

Cookies and Tracking Technologies

The 222 app platform uses cookies and similar technologies to improve your experience and ensure the site functions correctly. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the core operation of the platform — such as maintaining login sessions, security verification, and transaction continuity. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your language preference, device settings, and previous login information. They make your experience on the platform more convenient.

5.3 Analytical Cookies

Analytical cookies are used to understand which parts of the platform are used most and where issues arise. The data is used in aggregated and anonymised form for statistical purposes.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may mean that some services do not function correctly.

06

Data Security Measures

222 app follows industry-standard technologies and processes to protect your information. The following measures are always active:

SSL Encryption

All data transmitted on the platform is protected by SSL encryption, which prevents third parties from intercepting it.

Secure Data Storage

Stored data is kept in encrypted databases. Passwords are never stored as plain text — only in hashed form.

Access Controls

Only authorised staff can access specific data on a need-to-know basis. All access is logged and recorded.

Regular Security Reviews

222 app keeps its security measures up to date through regular system audits and vulnerability assessments.

However, no system on the internet is completely impenetrable. Should a security breach occur, we will promptly notify affected users in accordance with our legal obligations and take appropriate action.

07

Your Rights and Controls

Every registered user of 222 app has the following rights regarding their own personal information:

7.1 Right to Access Your Data

You may request a copy of the information stored in your account at any time. Contact the support team via live chat and your request will be processed.

7.2 Right to Correct Your Data

If any information in your account is incorrect or incomplete, you may request a correction. Changing certain details (such as your registered mobile number) may require identity verification.

7.3 Right to Delete Your Data

Your personal information will be deleted within a set period after your account is closed. However, some transaction records must be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional messages or offers, you may withdraw your consent at any time. This can be done through your account settings or via the support team.

For information on managing your account for responsible play — such as setting limits or taking a break — visit the Responsible Gaming page.

08

Data Retention Period and Contact

222 app does not retain any information beyond the necessary period. Information collected while your account is active is used to provide services. After your account becomes inactive or is closed:

8.1 Retention Periods

Identity documents: up to 5 years after account closure
Financial transaction records: for the period required by applicable law
Customer support messages: up to 2 years
Analytical log data: indefinitely in anonymised form for statistical purposes

8.2 Privacy-Related Contact

If you have any questions, concerns, or data-related requests regarding this policy, please contact the 222 app support team. Our 24-hour live chat service provides assistance in Bengali and English. You may also get in touch by email:

[email protected]

For general questions, you can also visit our FAQ page, where you will find answers to common questions about accounts, payments, and security all in one place.

8.3 Changes to This Policy

This Privacy Policy may be updated from time to time due to technical changes, the addition of new services, or legal updates. If significant changes are made, a notice will be sent to your registered mobile number or email and a notification will be shown on the platform. Continuing to use the platform after the updated policy takes effect will be taken as acceptance of the new terms.